Terms and Conditions
Effective as of April 2025
User Agreement
Accessing FortunaPlay Australia means you accept the following terms, which define your participation and usage of our platform.
Eligibility
You must be 18 or older and reside in Australia.
Registration must reflect accurate personal details.
Account Setup
Registration is required to access full services.
One user = one account.
Users are responsible for securing login credentials.
Purchasing Tickets
Tickets are available exclusively via our official website and mobile app.
All purchases are final upon confirmation.
Tickets apply only to the specified draw.
Payments and Fees
Transactions are processed in AUD.
Accepted payment methods are displayed at checkout.
No hidden charges are applied.
Winnings and Claims
Payouts follow the official rules of each lottery.
High-tier wins may require ID verification.
Users must check results and claim any prizes.
Cancellations
FortunaPlay reserves the right to pause or cancel draws.
Refunds are issued only for technical failures or cancellations.
Responsible Play
Tools for setting limits, self-exclusion, and break periods are available.
Help is accessible via the Responsible Gambling Helpline: 1800 858 858.
Privacy and Data
We follow the Australian Privacy Act.
Data is used solely for service and legal compliance.
No sharing of personal data without consent.
Platform Access
Although we aim for 24/7 uptime, outages may occur.
FortunaPlay is not liable for disruptions caused by external tech issues.
Modifications
Terms may change. Continued use indicates agreement to revised conditions.
Contact Us
support@fortunaplay-au.com
1300 987 654 (Australia)